Privacy Policy
A legal disclaimer
1. Who We Are
Floa is a Christchurch-based wellness tea company founded in New Zealand.
If you have any questions about this policy, you may contact us at:
Email: floa.wellness@gmail.com
Location: Christchurch, New Zealand
2. Information We Collect
We may collect the following types of personal information:
Information You Provide to Us
Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely via third-party providers)
Any information you provide through contact forms or email correspondence
Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and time spent on the website
Referral source
Cookies and usage data
3. How We Use Your Information
We collect and use your information to:
Process and fulfil orders
Deliver products to you
Communicate regarding your order or enquiries
Send marketing communications (only if you opt in)
Improve our website, products, and services
Prevent fraud and ensure website security
Comply with legal obligations
4. Marketing Communications
If you subscribe to our mailing list, we may send you updates about new products, launches, and promotions.
You may unsubscribe at any time by:
Clicking the “unsubscribe” link in our emails, or
Contacting us directly
We will not send marketing communications without your consent.
5. Payment Processing
We do not store your full credit card details. Payments are processed securely by third-party payment providers using encrypted technology.
We recommend reviewing their privacy policies for further information.
6. Cookies
Our website may use cookies to:
Improve user experience
Analyse website traffic
Remember your preferences
You may disable cookies in your browser settings. However, some website functions may not work properly if cookies are disabled.
7. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
Payment processors
Shipping and courier companies
Website hosting providers
Marketing and email platforms
Professional advisors (legal, accounting)
These third parties are required to protect your information and only use it for the services they provide to us.
8. Data Storage and Security
We take reasonable steps to protect your personal information from:
Loss
Unauthorised access
Misuse
Disclosure
Alteration
However, no internet transmission is completely secure. While we take appropriate safeguards, we cannot guarantee absolute security.
9. International Data Transfers
Some of our service providers may store or process data outside of New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with New Zealand privacy laws.
10. Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of your personal information
Withdraw consent for marketing communications
To make a request, please contact us at floa.wellness@gmail.com
.
11. Retention of Information
We retain personal information only as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal and tax obligations
Resolve disputes
12. Children’s Privacy
Our website and products are not directed toward children under 13 years of age. We do not knowingly collect personal information from children without parental consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.