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Refund Policy

Our Approach

At Floa, we formulate and package our teas with care and integrity. Due to the nature of our products as consumable goods, we do not offer refunds for change of mind.

When Refunds Are Available

We will offer a refund or replacement only if:

  • The product arrives damaged, or

  • The product is spoiled or not of acceptable quality, or

  • The product is significantly different from what was described.

This policy operates in accordance with the Consumer Guarantees Act 1993.

Nothing in this policy limits your rights under New Zealand consumer law.

Change of Mind

We do not offer refunds or exchanges for:

  • Change of mind

  • Taste preference

  • Incorrect selection

  • Failure to read product descriptions or ingredient lists

Please review all product information carefully before purchasing.

Reporting a Damaged or Spoiled Product

If your order arrives damaged or you believe the product is spoiled, please contact us within 7 days of delivery.

To assist us, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We may request that the product be returned or additional information be provided before issuing a remedy.

Our Remedies

If a product is confirmed to be damaged, spoiled, or faulty, we may offer:

  • A replacement product, or

  • A full refund to your original payment method

Refunds are typically processed within 5–10 business days after approval.

Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns of opened tea products unless they are faulty.

Contact Us

For all refund inquiries, please contact:
floa.wellness@gmail.com

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